Shipping Policy

At ezmatic.in, we strive to deliver your products safely, quickly, and in eco-friendly packaging that aligns with our mission of sustainability.

Order Processing

• Orders are typically processed within 1–2 business days after order confirmation.
• You will receive an email notification with tracking details once your order has been shipped.

Shipping Timelines

• Delivery timelines may vary depending on your location and courier service.
• Standard delivery usually takes 3–7 business days within India.
• In rare cases of delays due to logistics or unforeseen circumstances, we will keep you informed.

Shipping Charges

• Free shipping may be available on orders above a specified amount (if applicable).
• For orders below the free shipping threshold, a nominal delivery fee may apply and will be displayed at checkout.

Address & Delivery

• Please ensure that your shipping address and contact details are accurate at the time of placing the order.
• Ezmatic will not be responsible for non-delivery due to incorrect or incomplete address details.
• Once an order has been dispatched, we are unable to reroute or modify the delivery address.

Damaged or Missing Packages

• If your order arrives damaged or if any items are missing, please contact us within 24 hours of delivery.
• Email us at support@ezmatic.in with clear photos of the package and items for verification.
• We will review the issue and work with you to resolve it as quickly as possible.